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Free Delivery Over $149

Shipping

Where will my order ship from?

Your product may ship from New Zealand or Europe. Our system will automatically send your order to the appropriate distribution centre based on the delivery location.

Which countries are not eligible for free shipping and why?

Important Note: We have limited free shipping for some destinations, due to customs and clearance issues, please click here to learn more.


Distribution Methods:

Orders are despatched within a working day, Monday-Friday (UTC/GMT+12).

New Zealand destined orders are shipped with an express courier which may take 2-5 working days and is trackable.
  • International orders despatched from New Zealand have the following 3 options:
  • Economy/Free shipping: 10-14 working days, NO tracking,
  • Economy courier: 7-10 working days, trackable,
  • Express courier: 5-7 working days, trackable.
  • Bulk export orders (wholesalers etc.) will be airfreighted
UK orders may be shipped from Europe
  • Untracked economy: 7-10 working days,
  • Tracked service: 2-7 working days.
Europe orders may be shipped from within Europe
  • Tracked service: 3-7 working days

Domestic New Zealand Shipping Options and Pricing

over NZ$180 Order
  • Free Express Courier
below NZ$180 Order
  • $7.95 Express Courier

International New Zealand Shipping Options and Pricing (based on currency)

over US$149 Order
  • Free Economy Shipping
  • $9.95 Economy Courier
  • $19.95 Express Courier
below US$149 Order
  • $9.95 Economy Shipping
  • $19.95 Economy Courier
  • $29.95 Express Courier
over AU$162 Order
  • Free Economy Shipping
  • $10.95 Economy Courier
  • $19.95 Express Courier
below AU$162 Order
  • $10.95 Economy Shipping
  • $19.95 Economy Courier
  • $29.95 Express Courier
over £125 Order
  • Free Economy (6-10 days)
  • £2.95 Tracked (2-7 days)
below £125 Order
  • £4.95 Economy (6-10 days)
  • £9.95 Tracked (2-7 days)
over €140 Order
  • Free Tracked service (3-7 days)
below €140 Order
  • €11.95 Tracked service (3-7 days)
over ¥15200 Order
  • Free Economy Shipping
  • ¥1100 Economy Courier
  • ¥2100 Express Courier
below ¥15200 Order
  • ¥1100 Economy Shipping
  • ¥2100 Economy Courier
  • ¥3100 Express Courier

Can I ship to a PO Box address?

For orders despatched from New Zealand, delivery to a PO Box is available within the following countries: New Zealand, Australia, Brazil, Belgium, Canada, Cook Islands, Croatia, Czech Republic, Ecuador, El Salvador, Finland, Greece, Hong Kong, Hungary, Ireland, Japan, Macau, Netherlands, Poland, Samoa, South Korea, Spain, Switzerland, Singapore, Slovenia, Taiwan, Thailand, Uruguay, Vanuatu, and Vietnam.

NB: However we do recommend that your order is sent to a physical delivery address.

Which courier company do you use?

New Zealand domestic orders are carried by CourierPost. Export orders may be carrier by NZ Post, FedEx, DHL Express or DHL Global Mail.

What do I do if my order does not arrive?

Please check to see if it has exceeded the estimated delivery time frame first, then contact us and our friendly customer service team will assist you. Sometimes there are transit delays that we have no control over.

Import Duties & Taxes

It is a legal requirement that we declare the full value of the goods on all international packages, your order may be subject to import duties and taxes once your shipment reaches your destination.

It is a ciminal offence to falsify the details on an Import declaration form. We cannot inaccurately describe the contents, claim a lower value or mark as gift.

Please be advised that if your order is sent by courier and incurs Import Duties and/or taxes the courier company will contact you directly if these are payable.

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