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Free Delivery Over $160

Shipping

Where will my order ship from?

Your product may ship from New Zealand, Europe or the United States. Our system will automatically send your order to the appropriate distribution center based on the delivery location.

Which countries are not eligible for free shipping and why?

Important Note: We have limited free shipping for some destinations, due to customs and clearance issues, please click here to learn more.


Distribution Methods:

Orders are despatched within a working day, Monday-Friday (UTC/GMT+12).

All orders are shipped via courier from either New Zealand, Europe or the United States. All orders are tracked and estimated delivery times are dependent on country.

  • For orders in New Zealand please allow 5 working days.
  • For orders in Australia please allow 10 working days.
  • For orders in America please allow 5 working days.
  • For orders in Europe please allow 10 working days.
  • For orders in United Kingdom allow 5 working days. 
  • For orders in China please allow 10 - 15 working days.

 Please note: these delivery times are estimates and may be dependent on issues out of our control. If you have not received your order within 14 working days, please contact [email protected]

Domestic New Zealand Shipping Options and Pricing

over NZ$200Order
  • Free Tracked Courier
below NZ$200Order
  • $7.95 Tracked Courier

International Shipping Options and Pricing (based on currency)

over US$160 Order
  • Free Tracked Courier
below US$160 Order
  • $6.95 Tracked Courier
over UK£125 Order
  • Free Tracked Courier
below UK£125 Order
  • £4.95 Tracked Courier
over EU€125 Order
  • Free Tracked Courier
below EU€125 Order
  • 5.95 Tracked Courier
over AU$200 Order
  • Free Tracked Courier
below AU$200 Order
  • $8.75 Tracked Courier
over ¥15200 Order
  • Free Economy Shipping
  • ¥1100 Economy Courier
  • ¥2100 Express Courier
below ¥15200Order
  • ¥1100 Economy Shipping
  • ¥2100 Economy Courier
  • ¥3100 Express Courier

Can I ship to a PO Box address?

We can make attempts to deliver to a PO Box but many countries do not allow this anymore. If you supply a PO Box only we will attempt to send by a postal network at your risk.

 For orders dispatched from New Zealand, delivery to a PO Box is available within the following countries: New Zealand, Brazil, Belgium, Canada, Cook Islands, Croatia, Czech Republic, Ecuador, El Salvador, Finland, Greece, Hong Kong, Hungary, Ireland, Japan, Macau, Netherlands, Poland, Samoa, South Korea, Spain, Switzerland, Singapore, Slovenia, Taiwan, Thailand, Uruguay, Vanuatu, and Vietnam.

 NB: However, we do recommend that your order is sent to a physical delivery address.

What do I do if my order does not arrive?

We aim to meet all delivery times estimated but during busy periods deliveries may take a little longer. Occasionally events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.

If your order has not been received within 14 working days, please contact our customer service desk at [email protected]

MitoQ cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

Import Duties & Taxes

We ship to lots of places around the world and every country has different import regulations and fees.

It is a legal requirement that we (MitoQ) declare the full value of the goods on all international packages. Your order may be subject to import duties and taxes once your shipment reaches your destination. The recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country.

It is a criminal offence to falsify the details on an Import declaration form. We cannot inaccurately describe the contents, claim a lower value or mark as gift. Please be advised that if your order is sent by courier and incurs Import Duties and/or taxes the courier company will contact you directly for payment if these are payable.

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