Your product may ship from New Zealand, Europe or the United States. Our system will automatically send your order to the appropriate distribution center based on the delivery location.
Important Note: We have limited free shipping for some destinations, due to customs and clearance issues, please click here to learn more.
We are currently experiencing very high demand after a recent publication has been picked up by multiple global news channels. Due to the sudden spike in orders, we have been unable to process and ship all orders within the standard timeframes, however, we have employed additional helpers to process and get your order to you promptly.
We are doing everything we can to get your order to you as quickly as possible, we apologize for the inconvenience.
All orders are shipped via courier from either New Zealand, Europe or the United States. All orders are tracked and estimated delivery times are dependent on country.
Please note: these delivery times are estimates and may be dependent on issues out of our control. If you have not received your order within 14 working days, please contact [email protected]
We can make attempts to deliver to a PO Box but many countries do not allow this anymore. If you supply a PO Box only we will attempt to send by a postal network at your risk.
For orders dispatched from New Zealand, delivery to a PO Box is available within the following countries: New Zealand, Brazil, Belgium, Canada, Cook Islands, Croatia, Czech Republic, Ecuador, El Salvador, Finland, Greece, Hong Kong, Hungary, Ireland, Japan, Macau, Netherlands, Poland, Samoa, South Korea, Spain, Switzerland, Singapore, Slovenia, Taiwan, Thailand, Uruguay, Vanuatu, and Vietnam.
NB: However, we do recommend that your order is sent to a physical delivery address.
We aim to meet all delivery times estimated but during busy periods deliveries may take a little longer. Occasionally events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.
If your order has not been received within 14 working days, please contact our customer service desk at [email protected]
MitoQ cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
We ship to lots of places around the world and every country has different import regulations and fees.
It is a legal requirement that we (MitoQ) declare the full value of the goods on all international packages. Your order may be subject to import duties and taxes once your shipment reaches your destination. The recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country.
It is a criminal offence to falsify the details on an Import declaration form. We cannot inaccurately describe the contents, claim a lower value or mark as gift. Please be advised that if your order is sent by courier and incurs Import Duties and/or taxes the courier company will contact you directly for payment if these are payable.
Patented antioxidant for optimal organ health.