COMMON QUESTIONS

Got questions? Great, we’ve got answers.

TAKING MITOQ

Where has MitoQ 5mg gone?

MitoQ 5mg has been renamed MitoQ Pure. MitoQ Pure is the same breakthrough MitoQ formula that you know and love. Only the name has changed, to reflect the individuality of our unique antioxidant.

Your packaging has changed, are the products the same?

All our product ingredients are exactly the same – none of our formulas have changed. All of them continue to get right to the heart of your health by combating cell stress and supporting healthy aging throughout your life. We have also kept 60 capsules per bottle.

When should I take MitoQ?

We recommend that you take MitoQ in the morning on an empty stomach, at least 30 minutes before your first meal of the day. You can take MitoQ 2 hours after eating. MitoQ is water-soluble, so it doesn't need to be taken with food or oils to assist with absorption.

Why do I need to take MitoQ on an empty stomach and why before breakfast?

We recommend taking it in the morning because studies have shown that, if you take it with food, it reduces the absorption into your body. When you wake up, your stomach is at its most empty – so that’s a great time to take it.

MitoQ helps give you energy – so you may as well make the most of that first thing in the morning when you're up, awake and doing things.

What results can I expect?

Everyone will experience MitoQ differently, depending on your age, your fitness and whether you have a health condition. As different cells and organ systems “re-energize” at different speeds, it can take days, weeks or months for you to experience the full effect of increased energy and health.

Does MitoQ interact with any medicines?

MitoQ has been extensively tested for safety but not for interactions with prescription medicines. Please consult your physician.

What is the difference between MitoQ and NAD supplements?

NAD-focused supplements (such as Tru Niagen and Elysium Basis) contain nicotinamide riboside (a form of vitamin B3) and are good at supporting optimal NAD levels (a form of cellular fuel) within cells. In effect, they may improve the amount of this fuel, which your mitochondria can then use to produce cellular energy. However, like with a car - there's little point in putting high-grade fuel into an engine that's not running properly. MitoQ, by comparison, is like high-grade oil, tuning up your mitochondrial engines by optimizing antioxidant reserves within them - therefore helping to reduce free radical damage. This helps your mitochondria to remain healthy and run more efficiently. When supported with MitoQ, your mitochondria (and therefore your cells) fire on all four cylinders, allowing for more efficient natural production of crucial molecules such as NAD and CoQ10 that mitochondria require to generate energy and protect cells.

Can I take MitoQ with other supplements?

MitoQ can be taken in combination with your other supplements. Some of our products do have vitamins and minerals in them, so it’s a good idea to keep an eye on your intake levels of those so that they stay within the recommended range.

Can I take a dose that’s higher than you recommend?

MitoQ's recommended dose is 10mg per day. However, studies have shown MitoQ to be safe well beyond the recommended dose.

Are there any side effects?

At doses higher than 80mg per day, a small number of people have reported experiencing a mild upset stomach and nausea.

Can MitoQ replace my CoQ10/ubiquinol supplement?

Yes, MitoQ is based on an advance in CoQ10 technology and can replace CoQ10 or ubiquinol supplementation.

Why does MitoQ/CoQ10 need to be taken with statins?

In your body, CoQ10 is synthesized from the same type of precursor as cholesterol. What statins do is they inhibit that route of synthesis. So, by lowering your cholesterol, you actually end up lowering your body’s CoQ10 levels. When that happens, you can start running into problems like low energy and muscle pains. Your oxidative stress goes up because you’re reducing your antioxidant levels. So, for those reasons, it’s recommended that people take CoQ10 when they’re taking statins, just to boost those levels. We always recommend taking MitoQ as well, just to reduce that oxidative stress.

Is MitoQ natural?

MitoQ doesn’t occur naturally but the active part of the MitoQ molecule is identical to the active part of naturally occurring CoQ10. However, the molecule has been modified in other ways to improve absorption. So, while it’s based on nature, we like to think we’ve improved on the naturally occurring CoQ10.

Is MitoQ safe to use while pregnant?

As with most supplements, MitoQ has not been tested during pregnancy, therefore we do not recommend taking it while pregnant. Supplements and medicines should only be taken in pregnancy when the benefits outweigh the risk. Should you have any further questions, we recommend that you consult your physician or obstetrician. She or he will know you and your pregnancy best and can work with you to ensure you have a safe and healthy pregnancy.

How should I store my MitoQ?

Keep MitoQ out of direct sunlight.

SHIPPING

Which countries can't we ship to?

Regrettably at this time we are unable to ship to certain countries due to various reasons. These countries include:

- Argentina
- Brazil
- Chile
- China
- Malaysia
- Mexico
- Pakistan
- Russia
- South Africa
- Thailand
- Turkey

For those wanting to order and ship to China please visit our Tmall store.

What are the free shipping thresholds?

Order over NZ$185 - Free Tracked Courier

Order below NZ$185 - $7.95 Tracked Courier

Order over US$150 - Free Tracked Courier

Order below US$150 - $6.95 Tracked Courier

Order over UK£125 - Free Tracked Courier

Order below UK£125 - £4.95 Tracked Courier

Order over EU€125 - Free Tracked Courier

Order below EU€125 - €5.95 Tracked Courier

Order over AU$200 - Free Tracked Courier

Order below AU$200 - $7.95 Tracked Courier

Certain shipping destinations aren’t eligible for free shipping, please refer to 'Which countries are not eligible for free shipping and why?'

Which countries are not eligible for free shipping and why?

We have noticed that for some countries, orders tend to get held up at customs, leading to extended delays and/or lost items.

Regrettably we are unable to provide free shipping to the below countries.

We do apologize for this and will update you should the situation change in the future.

- Hong Kong
- India
- Puerto Rico
- Saudi Arabia
- South Korea
- UAE

What are the dispatch and delivery times?

Orders are dispatched within a working day, Monday-Friday (UTC/GMT+12).

All orders are shipped via courier from either New Zealand, Europe, the UK or the United States. All orders are tracked and estimated delivery times are dependent on country.

  • For orders in New Zealand please allow 2-5 working days.

  • For orders in Australia please allow 7-10 working days.

  • For orders in America please allow 5-10 working days.

  • For orders in Europe please allow 7-15 working days.

  • For orders in United Kingdom please allow 2-5 working days.

  • For orders in Canada please allow 10-15 working days.

Please note: these delivery times are estimates and may be dependent on issues out of our control. If you have not received your order within 14 working days, please contact customerservice@mitoq.com

Where will my order ship from?

MitoQ currently ships globally from the current locations:

NZ - Auckland, New Zealand
USA - Louisville, Kentucky, USA
EU - Zoetermeer, Netherlands
UK - Newton Abbot, Devon, England

Our system will automatically send your order to the appropriate distribution center based on the delivery location.

Can I ship to a PO Box address?

We recommend that your order is sent to a physical delivery address. We can make attempts to deliver to a PO Box but many countries do not allow this anymore. If you supply a PO Box only we will attempt to send by a postal network at your risk.

Please note: if a PO Box address is selected and we are unable to deliver, this will cause delays with receiving your order.

What do I do if my order does not arrive?

We aim to meet all delivery times estimated but during busy periods deliveries may take a little longer. Occasionally events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.

If your order has not been received within 14 working days, please contact our customer service desk at customerservice@mitoq.com

MitoQ cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

Are there any import duties & taxes in my country?

We ship to lots of places around the world and every country has different import regulations and fees.

It is a legal requirement that we (MitoQ) declare the full value of the goods on all international packages. Your order may be subject to import duties and taxes once your shipment reaches your destination. The recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country.

It is a criminal offence to falsify the details on an Import declaration form. We cannot inaccurately describe the contents, claim a lower value or mark as gift. Please be advised that if your order is sent by courier and incurs Import Duties and/or taxes the courier company will contact you directly for payment if these are payable.

Please note: An import license is required for customs clearance when shipping MitoQ to Vietnam.

Important information for all Canadian customers

Please follow the link below to read our current update on shipping to Canada.

Learn more

ACCOUNT & SUBSCRIPTIONS

How does a MitoQ subscription work?

When you purchase a MitoQ subscription, we charge your payment method for the first month’s order, then process and dispatch the corresponding order. It then works on a 30-day cycle, going forward. 30 days after your initial purchase, you will be charged again and your corresponding subscription order will be dispatched.

You can view, edit or cancel your subscription at any time by logging into your account here and then viewing the ‘view subscriptions’ tab. Under this section, you should have the option to edit your shipping address and payment information for future subscription deliveries. You also have the option to skip a future delivery or cancel the subscription altogether, if needed.

Please note: if your order has just been processed or is in transit, any changes you make will be applied to your next, unprocessed order.

Subscription billing information

When you purchase a MitoQ subscription, we charge your payment method for the first month’s order, then process and dispatch the corresponding order. It then works on a 30-day cycle, going forward. 30 days after your initial purchase, you will be charged again and your corresponding subscription order will be dispatched.

Please note: we can only accept credit cards (Visa, Mastercard and American Express) for our subscription service, and do not currently accept PayPal as a payment method.

You can also view your upcoming subscription processing dates (future dates that your order will be charged and processed on), once logged into your MitoQ account, under ‘view upcoming’.

How can I update my subscription payment and billing information?

By logging into your MitoQ account and navigating to the “Manage Payment Options” section you’ll be able to view, add or delete any saved credit card information.

Please note: if your order has just been processed or is in transit, any changes you make will be applied to your next, unprocessed order.

When will I receive my monthly MitoQ subscription?

Subscriptions are set to be renewed every 30 days, starting from your first delivery. This means your subscription order will be processed after a 30-day period and dispatched from one of our distribution warehouses within 2 working days. For specific delivery and shipping information, please check out our shipping and delivery FAQs.

Can I skip or delay my next delivery?

Once you have an active subscription, you can login to your MitoQ account to view or alter your plan. This includes the option to skip your next delivery or one in the future. You can find this by signing in here and clicking “Your Plan”, "Edit Date" and "Delay" on the subscription that you'd like to delay.

How can I update my subscription delivery address?

You can view and edit your delivery address for your subscriptions under the ‘view subscriptions’ section. Under this section, your active subscriptions should be available for you to view, edit or alter - including your shipping address for upcoming subscription deliveries.

Please note: if your order has just been processed or is in transit, any changes you make will be applied to your next, unprocessed order.

How do I cancel my subscription?

You can cancel your subscription permanently at any time by logging into your account and selecting ‘view subscriptions’. In this section, it displays all of your current subscriptions and gives you the option to cancel. Alternatively, you can contact us directly to let us know you’d like to cancel.

Please note: if your order has just been processed or is in transit, any changes you make will be applied to your next, unprocessed order.

Can I just order one month's worth and not subscribe?

Yes, we still have the option to purchase one-off orders. Simply select the “Single” option when selecting your choice of MitoQ product.

Can I add to or alter my subscription order?

Unfortunately, once a subscription order is placed, we’re unable to amend or add to the order. If you would like to alter or change your subscription product, we suggest canceling your existing subscription and placing a new subscription with the desired product and amounts. You can also contact us directly - we’re more than happy to help.

ORDERS & RETURNS

What is the status of my order?

Items in stock are normally dispatched within the next 2 working days after an order is successfully placed. An order confirmation email will be sent to you once the order has been placed and a shipment confirmation email will be sent to you once it leaves our warehouse.

Can I change my orders?

In most circumstances, it's not possible to make changes to your order once you've placed it. We apologize for the inconvenience.

What if my order was damaged in shipment?

If you receive a damaged or defective item, we will be happy to send you a new product. Please contact us.

MitoQ returns policy

To view our full MitoQ Returns Policy, please click here.

SHOPPING AT MITOQ

Does MitoQ offer free samples?

MitoQ doesn’t normally offer free samples but freebies are given at giveaways and campaigns. Please follow our social media pages or sign up for our newsletter so you will be informed when this happens.

Will duties and taxes apply to my orders?

Orders can incur duties and taxes. Duties and taxes are determined by the customs agency within your country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into your country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

If an international customer returns an item for whatever reason, we will not reimburse them for any part of any customs fees incurred.

To learn more about customs fees, taxes or duties, please contact your local post office or international customs service.

What are my payment options?

We accept credit cards (Visa, Mastercard and American Express) and PayPal. PayPal is not currently available for subscription orders.

How can I redeem an offer if I have a coupon code?

On the shopping cart page, you will see a box for your promotion code. Please enter your code if you have one, and click the APPLY COUPON button to activate it. Please note that discounts or free products should appear on the checkout page if the code is applied successfully. If you DO NOT see the discount or free product reflected on the checkout page, please contact us before completing your order.

Why isn't my coupon code working?

If your coupon code doesn't seem to work or if the page says "Your coupon code is invalid.", your coupon code might have expired, might have already been used or might not be applicable to selected products. Please check the terms and conditions of your coupon and, if the problem persists, please contact us.

IMPORTANT NOTE: All promotions and special deals on mitoq.com are NOT applicable for wholesale account holders, unless otherwise stated.

Where can I buy MitoQ products?

MitoQ products are available at our official website and Amazon store. Please note that, as we are based in New Zealand, we may be operating in a different time zone from you. Our customer service, warehouse team and courier agents are not available on weekends and public holidays, so please allow extra time for your order to be processed and delivered during these times.

MITOQ PACKAGING

What sustainable packaging materials is MitoQ now using?

Polypropylene bottle & cap

After many attempts, we've developed a minimum polypropylene black bottle and cap that can be easily recycled in all countries as waste collection infrastructure improves. Also known simply as PP, polypropylene is fantastic at protecting your MitoQ and making sure moisture doesn’t get in while our product is on its way to you. It’s durable, so we don’t need to worry about it breaking during shipping, and there’s no need for you to worry about separating the bottle and cap when disposing of it. PP can be processed several times so it is a truly circular economy product. It took a lot of trial and error to achieve this, but we’re so happy we took this step.

Boxing made from environmentally responsible paper

As you may have noticed, our revamp extends beyond the MitoQ bottle. The box that protects our new bottles is made from environmentally responsible paper which has been produced using PEFC certified pulp from responsible sources.

Environmentally friendly inks

Our packaging makeover extends to the inks we’re now using. We've opted for environmentally friendly inks – which can also be recycled.

Recyclable courier bags

Wherever possible, we’ve also switched to recyclable courier bags that are made from post-consumer and post-industrial materials. Even the removable adhesive backing is from recycled materials. After much consideration, we chose not to go ahead with fully compostable courier bags because, if they go into landfills, they degrade slower than plastics. As many of our customers don’t have home composting systems, we decided this was the most environmentally friendly choice - for the time being.

No more bubble wrap

It wouldn’t make sense to go to all of this effort to create environmentally friendly packaging – and then keep using bubble wrap to protect your MitoQ. So, where possible, we’ve gotten rid of it. In place of bubble wrap, your MitoQ bottle will now be wrapped in an “Ecowrap” which is recyclable, biodegradable and compostable. It’s made out of paper sourced from sustainable forests.

What is the best way to dispose of MitoQ packaging?

MitoQ’s bottles, bottle caps, inks and outer-boxes are all 100% recyclable. Simply pop them in your recycling bin!

We’re hoping to use only recyclable courier bags for all of our customers in the near future. However, we’re not able to offer this to all of our international customers just yet. We encourage you to check the guidelines given on the courier bag that your MitoQ arrives in.

Why do you still have an outer box?

The outer box is solely for the protection of the bottle during shipping. When redesigning our packaging, we took careful consideration of what elements were crucial and what could be excluded. If we did not protect the bottle with the outer box, there was a high risk of the bottle being damaged during transit or being additionally packed in non-environmentally friendly packaging by our couriers. We tested many different materials and packaging scenarios and found that the combination of a single reinforced outer box and Ecowrap provided the best protection from damage by knocks and liquid, while also being the most planet-friendly option, as they can still be widely recycled and composted.

Will MitoQ continue to explore eco-friendly packaging solutions?

We fully realize that there’s more work to be done. We're continuously looking for ways to take small steps toward a more impactful MitoQ. This includes considering the full environmental impact of MitoQ’s packaging, rather than just focusing on how it is disposed of. We’ll continue to shift and evolve as new sustainable packaging options become available. We aim to be transparent throughout this process – and we look forward to keeping you informed as we grow and improve.