we offer a money back guarantee
If you're not entirely satisfied for any reason, after trialing MitoQ for three months, simply contact us to receive a prompt refund*
* Conditions apply. See below for details.
The following Terms and Conditions apply to the MitoQ Money Back Guarantee:
- MitoQ’s Money Back Guarantee is applicable on the purchase of a three month supply of MitoQ (ie.1 bottle of skincare or 3 bottles of one variant of supplements as a single purchase).
- For any refund concerns or queries, please contact firstname.lastname@example.org
- MitoQ’s 100% Money Back Guarantee is only valid on your first order of MitoQ and is invalid for subsequent purchases.
- If, after using MitoQ skincare or taking MitoQ supplements for 3 months, you are not satisfied for any reason, email email@example.com within 4 months of the date of purchase.
- We will supply you with a prepaid freight ticket for you to include when you ship the empty bottles back to us.
- You must ship the returned bottles back to us using our designated tracked shipping service within 1 month of receiving the freight ticket.
- Once your bottles arrive, we will refund you the full price of your goods, less a US$30 (or equivalent) shipping and administration cost, to the credit card used to purchase the goods. Please allow 30 working days to receive the refund.
- This guarantee is in addition to and does not replace your statutory rights and protections.
- No responsibility will be accepted by MitoQ for late, lost, incomplete, misdirected, delayed, incomplete, inaccurate or illegible refund claims due to error, omission, tampering, theft, destruction or otherwise.
- MitoQ reserves the right to, in its sole discretion, disqualify any refund claim that we have reason to believe does not comply with the Terms and Conditions and/or verify the validity of all claimants, as it deems necessary.
- MitoQ’s decision on all matters is final and no correspondence will be entered into.
- Directors, management and employees (and their immediate families) of MitoQ Ltd, its agencies and companies associated with MitoQ are ineligible to apply for a refund. Immediate family is any of the following: spouse, ex-spouse, de-facto spouse, child or step-child, parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister, or first cousin.
- Money Back Guarantee is only valid for online purchases of MitoQ via mitoq.com or one of its subsidiary websites.