Shipping & Returns

Which countries can't we ship to?

Regrettably at this time we are unable to ship to certain countries due to various reasons. These countries include:

- Argentina
- Brazil
- Chile
- China
- Malaysia
- Mexico
- Pakistan
- Russia
- South Africa
- Thailand
- Turkey

For those wanting to order and ship to China please visit our Tmall store.

Click here

What are the free shipping thresholds?
Over NZ$185 Order
  • Free 
    Tracked Courier
Below NZ$185 Order
  • $7.95 
    Tracked Courier
Over US$150 Order
  • Free 
    Tracked Courier
Below US$150 Order
  • $6.95 
    Tracked Courier
Over UK£125 Order
  • Free 
    Tracked Courier
Below UK£125 Order
  • £4.95 
    Tracked Courier
Over EU€125 Order
  • Free 
    Tracked Courier
Below EU€125 Order
  • €5.95 
    Tracked Courier
Over AU$200 Order
  • Free 
    Tracked Courier

Below AU$200 Order

Tracked Courier


Certain shipping destinations aren’t eligible for free shipping, please refer to 'Which countries are not eligible for free shipping and why?'

Which countries are not eligible for free shipping and why?

We have noticed that for some countries, orders tend to get held up at customs, leading to extended delays and/or lost items.

Regrettably we are unable to provide free shipping to the below countries.

We do apologize for this and will update you should the situation change in the future.

- Hong Kong
- India
- Puerto Rico
- Saudi Arabia
- South Korea

What are the dispatch and delivery times?

Orders are dispatched within a working day, Monday-Friday (UTC/GMT+12).

All orders are shipped via courier from either New Zealand, Europe, the UK or the United States. All orders are tracked and estimated delivery times are dependent on country.

  • For orders in New Zealand please allow 2-5 working days.

  • For orders in Australia please allow 7-10 working days.

  • For orders in America please allow 5-10 working days.

  • For orders in Europe please allow 7-15 working days.

  • For orders in United Kingdom allow 2-5 working days. 

  • For order in Canada please allow 10-15 working days.

Please note: these delivery times are estimates and may be dependent on issues out of our control. If you have not received your order within 14 working days, please contact

Where will my order ship from?

MitoQ currently ships globally from the current locations:

NZ - Auckland, New Zealand
USA - Louisville, Kentucky, USA
EU - Zoetermeer, Netherlands
UK - Newton Abbot, Devon, England

Our system will automatically send your order to the appropriate distribution center based on the delivery location.

Can I ship to a PO Box address?

We recommend that your order is sent to a physical delivery address. We can make attempts to deliver to a PO Box but many countries do not allow this anymore. If you supply a PO Box only we will attempt to send by a postal network at your risk.

Please note: if a PO Box address is selected and we are unable to deliver, this will cause delays with receiving your order.

What do I do if my order does not arrive?

We aim to meet all delivery times estimated but during busy periods deliveries may take a little longer. Occasionally events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.

If your order has not been received within 14 working days, please contact our customer service desk at

MitoQ cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

Are there any Import Duties & Taxes in my country?

We ship to lots of places around the world and every country has different import regulations and fees.

It is a legal requirement that we (MitoQ) declare the full value of the goods on all international packages. Your order may be subject to import duties and taxes once your shipment reaches your destination. The recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country.

It is a criminal offence to falsify the details on an Import declaration form. We cannot inaccurately describe the contents, claim a lower value or mark as gift. Please be advised that if your order is sent by courier and incurs Import Duties and/or taxes the courier company will contact you directly for payment if these are payable.

Please note: An import license is required for customs clearance when shipping MitoQ to Vietnam.

MitoQ Returns Policy

To view our full MitoQ Returns Policy, please follow the link below.

View returns policy

Important information for all Canadian customers

Please follow the link below to read our current update on shipping to Canada.

Learn more

Still have questions?

If you have any further questions, please contact our customer service team - we're more than happy to help!

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