Shipping & Delivery

Where will my order ship from?

Your product may ship from New Zealand, Europe or the United States. Our system will automatically send your order to the appropriate distribution center based on the delivery location.

Which countries are not eligible for shipping and why?

Important Note: We have issues with shipping to some destinations, due to customs and clearance issues, please click here to learn more.

Distribution Methods:

Orders are dispatched within a working day, Monday-Friday (UTC/GMT+12).

All orders are shipped via courier from either New Zealand, Europe, the UK or the United States. All orders are tracked and estimated delivery times are dependent on country.

• For orders in New Zealand please allow 5 working days.

• For orders in Australia please allow 10 working days.

• For orders in America please allow 5 working days.

• For orders in Europe please allow 10 working days.

• For orders in United Kingdom allow 5 working days. 

• For orders in China please allow 10 - 15 working days.

Please note: these delivery times are estimates and may be dependent on issues out of our control. If you have not received your order within 14 working days, please contact customerservice@mitoq.com

Can I ship to a PO Box address?

We can make attempts to deliver to a PO Box but many countries do not allow this anymore. If you supply a PO Box only we will attempt to send by a postal network at your risk.

 For orders dispatched from New Zealand, delivery to a PO Box is available within the following countries: New Zealand, Brazil, Belgium, Canada, Cook Islands, Croatia, Czech Republic, Ecuador, El Salvador, Finland, Greece, Hong Kong, Hungary, Ireland, Japan, Macau, Netherlands, Poland, Samoa, South Korea, Spain, Switzerland, Singapore, Slovenia, Taiwan, Thailand, Uruguay, Vanuatu, and Vietnam.

 NB: However, we do recommend that your order is sent to a physical delivery address.

What do I do if my order does not arrive?

We aim to meet all delivery times estimated but during busy periods deliveries may take a little longer. Occasionally events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.

If your order has not been received within 14 working days, please contact our customer service desk at customerservice@mitoq.com

MitoQ cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

Import Duties & Taxes

We ship to lots of places around the world and every country has different import regulations and fees.

It is a legal requirement that we (MitoQ) declare the full value of the goods on all international packages. Your order may be subject to import duties and taxes once your shipment reaches your destination. The recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country.

It is a criminal offence to falsify the details on an Import declaration form. We cannot inaccurately describe the contents, claim a lower value or mark as gift. Please be advised that if your order is sent by courier and incurs Import Duties and/or taxes the courier company will contact you directly for payment if these are payable.

Important Delivery Note

We have noticed that for some countries, orders tend to get held up at customs, leading to extended delays and/or lost items. We do apologize for this and will update you should the situation change in the future.

- Argentina
- Canada
- China
- Hong Kong
- India
- Mexico
- Puerto Rico
- Saudi Arabia
- South Africa
- South Korea
- UAE

We do apologize but we are unable to ship to certain countries due to various reasons. These countries include:

- Russia
- Malaysia
- Brazil
- Chile
- Turkey
- Pakistan