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FAQ

Frequently Asked Questions

How do I create an account?

By creating an account you'll gain insider access to new product launches, exclusive shopping offers, order history, and much more. Start here

How do I recover my password?

If you have an account, you can request your password by clicking here.

How do I update my account information?

You can update your account information by login here.

How do I subscribe to MitoQ emails?

To receive MitoQ news, special offers and latest developments in anti-aging science and industry updates, click here to subscribe.

How do I unsubscribe from MitoQ emails?

To unsubscribe from our email newsletter, please click the unsubscribe link at the bottom of any of our Emails.

What is the status of my order?

Items in stock are normally dispatched within next 2 working days after an order is placed successfully.

An order confirmation Email will be sent to you once the order has been placed successfully and a shipment confirmation Email will be sent to you once it leaves our warehouse.

Registered users may also login to view order status and history.

Can I change my orders?

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.

What if my order was damaged in shipment?

If you receive a damaged or defective item, we will be happy to send you a new product, please contact us.

What is your return policy?

Please see our return policy.

Where do you ship from?

New Zealand.

What are shipping options and costs?

For New Zealand orders, all orders are shipped with express courier: 2-5 working days, trackable (tracking number begins with SA).

For international orders, we offer the following 3 options:

Economy shipping/Free shipping: 10-14 working days, NO tracking.

Economy courier: 7-10 working days, trackable (tracking number begins with LX).

Express courier: 5-7 working days, trackable (tracking number begins with EP or ED).

Domestic New Zealand Shipping Options and Pricing:

over NZ$180 Order
  • Free Express Courier
below NZ$180 Order
  • $7.95 Express Courier

International New Zealand Shipping Options and Pricing (based on currency)

over US$149 Order
  • Free Economy Shipping
  • $9.95 Economy Courier
  • $19.95 Express Courier
below US$149 Order
  • $9.95 Economy Shipping
  • $19.95 Economy Courier
  • $29.95 Express Courier
over AU$162 Order
  • Free Economy Shipping
  • $10.95 Economy Courier
  • $19.95 Express Courier
below AU$162 Order
  • $10.95 Economy Shipping
  • $19.95 Economy Courier
  • $29.95 Express Courier
over £120 Order
  • Free Economy (6-10 days)
  • £2.95 Tracked (2-7 days)
below £120 Order
  • £4.95 Economy (6-10 days)
  • £9.95 Tracked (2-7 days)
over €130 Order
  • Free Tracked service (3-7 days)
below €130 Order
  • €11.95 Tracked service (3-7 days)
over ¥15200 Order
  • Free Economy Shipping
  • ¥1100 Economy Courier
  • ¥2100 Express Courier
below ¥15200 Order
  • ¥1100 Economy Shipping
  • ¥2100 Economy Courier
  • ¥3100 Express Courier
What service do you use for free shipping?

International free shipping uses the Economy shipping option (10-14 working days, NO tracking).

Can I ship to a PO box address?

If you choose to use Economy shipping (10-14 working days, NO tracking), you can ship to a PO box address.

If you choose to use Economy Courier (7-10 working days, trackable) or Express Courier (5-7 working days, trackable), you CANNOT ship to a PO box address as a signature will be required upon delivery.

For orders to Russia, please use physical workplace address.

Which courier company do you use?

All orders are carried by NZ Post and once it has entered the destination country, your local postal agency will be responsible for the delivery.

How do I track my order?

For Economy shipping/Free shipping, tracking is NOT available.

For Economy Courier (tracking number starts with LX) or Express Courier (tracking number starts with EP, ED or SA), tracking information will be included in your shipment confirmation Email, which you can use to check on NZ Post.

How long does it take to get my order?

Please check the estimated time frame (excluding public holidays and weekends) for the shipping method that you choose.

What do I do if my MitoQ does not arrive?

Please check to see if it has exceeded the estimated delivery time frame first, then contact us and our friendly customer service team will assist you.

Which countries are not eligible for free shipping and why?
Important Note: We have limited free shipping for some destinations, please click here to learn more.
Does MitoQ offer free samples?

MitoQ doesn’t normally offer free samples but freebies are given at giveaways and campaigns. Please follow our social media pages or sign up for our newsletter so you will be informed when this happens.

Does MitoQ offer gift wrapping services?

Unfortunately we do not offer gift wrapping services at this time.

Will Duties and Taxes apply to my orders?

Orders can incur duties and taxes. Duties and taxes are determined by the customs agency within your country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into your country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

If an international customer returns an item for whatever reason, we will not reimburse them for any part of any customs fees incurred.

To learn more about customs fees, taxes or duties, please contact your local post office or international customs service.

What are my payment options?

We accept credit card (Visa, Mastercard and American Express) and PayPal.

How can I redeem an offer if I have a coupon code?

At the shopping cart page, you will see a box for promotion code. Please enter it if you have one, and click APPLY COUPON button to activate it. Please note that discount or free products should appear on the checkout page if the code is applied successfully. if you DO NOT see the discount or free product reflecting on the checkout page, please contact us before complete the order.

Why I can't use a coupon code?

If your coupon code doesn't seem to work or if the page says "Your coupon code is invalid.", your coupon code might have expired, might be used already, might not be used on the selected website or products. Please check the terms and conditions of your coupon and if the problem still persists, please contact us. IMPORTANT NOTE: All promotion and special deals on mitoq.com are NOT applicable for wholesale account holders, unless otherwise stated.

Where can I buy MitoQ products?

MitoQ products are available at our official website and Amazon store.

New Zealand public holiday dates.

Our customer service, warehouse team and courier agents are not available on weekends and public holidays, please allow extra time for your order to be processed and delivered. For New Zealand public holidays, please click here .

Is MitoQ safe?

Yes. Ten years of research has been completed into the safety of the active ingredient in MitoQ.

In what order should I apply MitoQ serum?

Please apply MitoQ serum after cleansing or after toner, before your normal moisturiser or sunscreen.

What results can I expect?

MitoQ reduces the appearance of fine lines and wrinkles, scars, brown spots and skin discolouration, as well as reducing the thinning of the skin that occurs with ageing. With the daily use of MitoQ skin will become firmer, as new and increased collagen reformats and strengthens the skin's structure.

With on-going use of MitoQ anti-ageing moisturising serum you can expect and will experience a rapid and general improvement in overall skin health.

Does MitoQ serum offer sun protection?

MitoQ blocks infrared radiation damage but not ultraviolet (UV) light damage. It can be used in combination with all UV sun blocks to give you broad-spectrum protection from effects of sun exposure.

How long will it take for results to show?

For some clients, results are visible within minutes. Skin feel soft and smooth. Over time, results become cumulative and noticeable improvement is reached after 4 - 6 weeks of using the product.

How is MitoQ different to all the other anti-ageing skincare serums?

MitoQ anti-ageing moisturising serum is carefully designed to deliver patented MitoQ direct to the mitochondria in cells to enhance and replace antioxidant defense mechanisms and thereby rejuvenate your cells. MitoQ delivers hundreds of times more CoQ than other leading CoQ formulations.

Can MitoQ be used on all skin types?

Yes, MitoQ can be used with all skin types including hypersensitive skin. MitoQ is a hypoallergenic formula.

Can I use MitoQ with my other skincare products?

Yes, MitoQ can be used alone or with your other skincare products. It can replace your moisturiser but will also work with your moisturiser for extra effect.

My MitoQ has turned dark yellow, is that okay?

Yes, the colour of the active ingredient in MitoQ may change over time. It remains fully active.

How do I store MitoQ serum?

Keep MitoQ serum out of direct sunlight.

Does MitoQ contain a perfume?

No. See full ingredient list of MitoQ serum, click here.

Is MitoQ serum safe to use during pregnancy?

MitoQ serum have not been tested on women who are pregnant or nursing. Although we don’t foresee any problem with this, it is important that you know that they have not been tested. Each ingredient has been independently tested and deemed safe for topical application. And should you have any further questions related to your pregnancy on ingredients in MitoQ, we recommend that you consult with your physician or obstetrician. She or he will know you and your pregnancy best and can work with you to ensure you have a safe and healthy pregnancy.

What results can I expect?

Everyone will experience MitoQ differently, depending on your age, your fitness, and whether you have a health condition. As different cells and organ systems “re-energise” at different speeds it can take days, weeks or months for you to experience the full effect of increased levels of energy and health.

Does MitoQ interact with any medicines?

MitoQ has been extensively tested for safety but not for interactions with prescription medicines. Please consult with your Physician.

Can I take MitoQ with other supplements?

MitoQ can be taken in combination with your other supplements.

Can I take a dose that’s higher than you recommend?

MitoQ's recommended dose is 10mg per day. MitoQ has been taken in doses as high as 80mg a day for a year during safety testing.

Are there any side effects?

At higher doses than usual (80mg per day) a small number of people experienced a mild upset stomach and nausea.

Can MitoQ replace my CoQ10/ubiquinol supplement?

Yes, MitoQ is based on an advance in CoQ10 technology and can replace CoQ10 or ubiquinol supplementation. However, if you are taking a statin you may want to consider continued CoQ10 supplementation on a low dose basis (50-100mg per day). But otherwise, as long as you have a normal diet, you will get enough CoQ10 from daily dietary intake. Please note: MitoQ lowers free radical leakage from mitochondria and accordingly will lower the requirement for high dose alternative antioxidant supplementation.

I am taking CoQ10 (aka ubiquinol or ubiquinone) supplements, how can your suggested dose (10mg/day) of MitoQ be adequate?

CoQ10 is an oily sticky molecule that is very hard to transport across cellular membranes. Mitochondria manufacture CoQ10 internally for this very reason. MitoQ is actively drawn into the mitochondria hundreds of times more effectively than CoQ10 and because of this you need substantially less than CoQ10 to achieve the same effect.

Is MitoQ natural?

MitoQ is derived from naturally occurring CoQ10, and has been modified to target cellular mitochondria more effectively.

Is MitoQ supplement safe to use during pregnancy?

As with most supplements, MitoQ has not been tested during pregnancy, therefore we do not recommend it is taken while pregnant. 

Supplements and medicines should only be taken in pregnancy when the benefits out-weigh the risk. Should you have any further questions, we recommend that you consult with your physician or obstetrician. She or he will know you and your pregnancy best and can work with you to ensure you have a safe and healthy pregnancy.

Is MitoQ supplement gluten-free?

Yes, MitoQ supplement is gluten-free. See full ingredient list, click here.

Is MitoQ supplement dairy-free?

Yes, MitoQ supplement is dairy-free. It doesn’t contain any animal products.

How do I store MitoQ supplement?
Keep MitoQ serum out of direct sunlight.
What if my question is not listed here?

Click here to ask a question.

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