Items in stock are normally dispatched within next 2 working days after an order is placed successfully.

An order confirmation Email will be sent to you once the order has been placed successfully and a shipment confirmation Email will be sent to you once it leaves our warehouse.

Registered users may also login to view order status and history.

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.

If you receive a damaged or defective item, we will be happy to send you a new product, please contact us.

Please see our return policy.

Your product may ship from New Zealand, Europe or the United States. Our system will automatically send your order to the appropriate distribution center based on the delivery location.

Orders are dispatched within a working day, Monday-Friday (UTC/GMT+12).

All orders are shipped via courier from either New Zealand, Europe or the United States.

All orders are tracked and estimated delivery times are dependent on country.

For orders in New Zealand please allow 5 working days.

For orders in Australia please allow 10 working days.

For orders in America please allow 5 working days.

For orders in Europe please allow 10 working days.

For orders in United Kingdom allow 5 working days.

Please note: these delivery times are estimates and may be dependent on issues out of our control. If you have not received your order within 14 working days, please contact [email protected]

Domestic New Zealand Shipping Options and Pricing:

International Shipping Options and Pricing (based on currency)

International free shipping uses the Tracked shipping option

We can make attempts to deliver to a PO Box but many countries do not allow this anymore. If you supply a PO Box only we will attempt to send by a postal network at your risk. 

For orders dispatched from New Zealand, delivery to a PO Box is available within the following countries: New Zealand, Brazil, Belgium, Canada, Cook Islands, Croatia, Czech Republic, Ecuador, El Salvador, Finland, Greece, Hong Kong, Hungary, Ireland, Japan, Macau, Netherlands, Poland, Samoa, South Korea, Spain, Switzerland, Singapore, Slovenia, Taiwan, Thailand, Uruguay, Vanuatu, and Vietnam.

NB: However, we do recommend that your order is sent to a physical delivery address.

*We apologise but we are no longer able to deliver to Russia.

Please check the estimated time frame (excluding public holidays and weekends) for the shipping method that you choose.

All orders are tracked and estimated delivery times are dependent on country.

For orders in New Zealand please allow 5 working days.

For orders in Australia please allow 10 working days.

For orders in America please allow 5 working days.

For orders in Europe please allow 10 working days.

For orders in United Kingdom allow 5 working days.

Please note: these delivery times are estimates and may be dependent on issues out of our control. If you have not received your order within 14 working days, please contact [email protected]

Which countries are not eligible for free shipping and why?

MitoQ doesn’t normally offer free samples but freebies are given at giveaways and campaigns. Please follow our social media pages or sign up for our newsletter so you will be informed when this happens.

Unfortunately we do not offer gift wrapping services at this time.

Orders can incur duties and taxes. Duties and taxes are determined by the customs agency within your country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into your country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

If an international customer returns an item for whatever reason, we will not reimburse them for any part of any customs fees incurred.

To learn more about customs fees, taxes or duties, please contact your local post office or international customs service.

We accept credit card (Visa, Mastercard and American Express) and PayPal.

At the shopping cart page, you will see a box for promotion code. Please enter it if you have one, and click APPLY COUPON button to activate it. Please note that discount or free products should appear on the checkout page if the code is applied successfully. if you DO NOT see the discount or free product reflecting on the checkout page, please contact us before complete the order.

If your coupon code doesn't seem to work or if the page says "Your coupon code is invalid.", your coupon code might have expired, might be used already, might not be used on the selected website or products. Please check the terms and conditions of your coupon and if the problem still persists, please contact us. IMPORTANT NOTE: All promotion and special deals on mitoq.com are NOT applicable for wholesale account holders, unless otherwise stated.

MitoQ products are available at our official website and Amazon store.

Our customer service, warehouse team and courier agents are not available on weekends and public holidays, please allow extra time for your order to be processed and delivered. For New Zealand public holidays, please click here .

Yes. Ten years of research has been completed into the safety of the active ingredient in MitoQ.

Please apply MitoQ serum after cleansing or after toner, before your normal moisturiser or sunscreen.

MitoQ reduces the appearance of fine lines and wrinkles, scars, brown spots and skin discolouration, as well as reducing the thinning of the skin that occurs with ageing. With the daily use of MitoQ skin will become firmer, as new and increased collagen reformats and strengthens the skin's structure.

With on-going use of MitoQ anti-ageing moisturising serum you can expect and will experience a rapid and general improvement in overall skin health.

MitoQ blocks infrared radiation damage but not ultraviolet (UV) light damage. It can be used in combination with all UV sun blocks to give you broad-spectrum protection from effects of sun exposure.

For some clients, results are visible within minutes. Skin feel soft and smooth. Over time, results become cumulative and noticeable improvement is reached after 4 - 6 weeks of using the product.

MitoQ anti-ageing moisturising serum is carefully designed to deliver patented MitoQ direct to the mitochondria in cells to enhance and replace antioxidant defense mechanisms and thereby rejuvenate your cells. MitoQ delivers hundreds of times more CoQ than other leading CoQ formulations.

Yes, MitoQ can be used with all skin types including hypersensitive skin. MitoQ is a hypoallergenic formula.

Yes, MitoQ can be used alone or with your other skincare products. It can replace your moisturiser but will also work with your moisturiser for extra effect.

Yes, the colour of the active ingredient in MitoQ may change over time. It remains fully active.

Keep MitoQ serum out of direct sunlight.

No. See full ingredient list of MitoQ serum, click here.

MitoQ serum have not been tested on women who are pregnant or nursing. Although we don’t foresee any problem with this, it is important that you know that they have not been tested. Each ingredient has been independently tested and deemed safe for topical application. And should you have any further questions related to your pregnancy on ingredients in MitoQ, we recommend that you consult with your physician or obstetrician. She or he will know you and your pregnancy best and can work with you to ensure you have a safe and healthy pregnancy.

Everyone will experience MitoQ differently, depending on your age, your fitness, and whether you have a health condition. As different cells and organ systems “re-energise” at different speeds it can take days, weeks or months for you to experience the full effect of increased levels of energy and health.

MitoQ has been extensively tested for safety but not for interactions with prescription medicines. Please consult with your Physician.

MitoQ can be taken in combination with your other supplements.

MitoQ's recommended dose is 10mg per day. MitoQ has been taken in doses as high as 80mg a day for a year during safety testing.

At higher doses than usual (80mg per day) a small number of people experienced a mild upset stomach and nausea.

Yes, MitoQ is based on an advance in CoQ10 technology and can replace CoQ10 or ubiquinol supplementation. However, if you are taking a statin you may want to consider continued CoQ10 supplementation on a low dose basis (50-100mg per day). But otherwise, as long as you have a normal diet, you will get enough CoQ10 from daily dietary intake. Please note: MitoQ lowers free radical leakage from mitochondria and accordingly will lower the requirement for high dose alternative antioxidant supplementation.

CoQ10 is an oily sticky molecule that is very hard to transport across cellular membranes. Mitochondria manufacture CoQ10 internally for this very reason. MitoQ is actively drawn into the mitochondria hundreds of times more effectively than CoQ10 and because of this you need substantially less than CoQ10 to achieve the same effect.

MitoQ is derived from naturally occurring CoQ10, and has been modified to target cellular mitochondria more effectively.

As with most supplements, MitoQ has not been tested during pregnancy, therefore we do not recommend it is taken while pregnant. 

Supplements and medicines should only be taken in pregnancy when the benefits out-weigh the risk. Should you have any further questions, we recommend that you consult with your physician or obstetrician. She or he will know you and your pregnancy best and can work with you to ensure you have a safe and healthy pregnancy.

Yes, MitoQ supplement is gluten-free. See full ingredient list, click here.

Yes, MitoQ supplement is dairy-free. 

Click here to ask a question.